Up and Away Travel
 America's leading Airline Ticket Consolidator
Reservations Hotline: (800) 275 8001

 

 
  
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Booking Guidelines:
  • No bookings will be accepted within five (3) days of departure. 
    Please call Up and Away Travel at 800-275-8001 to book. Last minute booking fees may apply based on airlines. 
  • E-Tickets are currently available for most of the bookings on selected itineraries.
  • If the passenger wants a paper ticket when an e-ticket is available then a fee up to $100 will be charged for a paper ticket to be issued.
Fare Guarantees:
  • All fares are subject to change without notice.
  • Fare is guaranteed at time of booking only when accompanied by a valid credit card payment.  In the event of a credit card transaction being declined for any reason, fare is subject to change until a valid form of payment is received by Up and Away Travel.
  • Fares that are booked on the last day to ticket, must be submitted by 4:00 PM Eastern time.   Bookings made after the 4:00 PM deadline may not be honored.
  • Up and Away Travel may rebook certain itineraries due to routing issues or schedule changes.  The new itinerary will be emailed to the respective agents.
  • All changes to payment information must be immediately clarified directly with Up and Away Travel.
Payment:
  • We do not charge for credit card use except on the following airlines and destinations. AA, BA, AF (Everywhere) and LH (LOS,ACC).
  • We accept the following credit cards:
        American Express
        Visa
        MasterCard
        Discover Card
        Diners Club 
  • Debit Cards may not be used in certain cases.
  • Check Payments:  With check payment reservations will be held for 5 days , if payment is not received the reservation will be cancelled.
  • We do not accept third party and International credit cards.
Shipping & Delivery:
  • Up and Away Travel charges $10 to $25 for FedEx overnight delivery based on the shipping address.
  • Tickets will be delivered within  (3) three business days after the reservations is complete with a valid form of payment.
  • Payments received after 5:00 PM Eastern Time will not be processed until the following business day.
Cancellation and Refunds:
  • Cancellations:
    Cancellation penalties or fees apply to all canceled bookings.  For exact penalties, please refer to the   "Rules and Regulation" link at the final booking screen section when completing your booking.   Penalties will also be listed in the confirmation email you receive after completing the booking. 100% in the fields designates a non-refundable / non-changeable ticket. All penalties listed are per ticket.
  • Refunds:                
    Once tickets are returned to Up and Away Travel, a period of four to six weeks is required to process refunds. All tickets returned for refund must also have the commission amount returned to Up and Away Travel. Without the return of the commission check will delay the refund.
Name Changes:
  • Name changes are not permitted.  Please verify the accuracy of all information before submitting a booking for ticketing. Up and Away Travel will not absorb fees imposed by carriers for the reissue of tickets due to incorrect information or to correct spelling errors.  It is the responsibility of the retail or sub-agent to ensure the accuracy of information supplied.   To avoid errors, it is suggested that the passengers’ names and ages be matched and double-checked against the traveler’s passport information at the time of booking.
Frequent Flyer/Special Meal or Seating Requests Schedule Changes:
  • Once booked and ticketed, it is the responsibility of the retail agent, or passenger, to contact the airlines to give  Frequent Flyer account information,  request special meals, or to arrange seating if not mentioned at the time of booking in the respective fields. Then, It is the responsibility of the passenger to confirm the times of the flights which have been booked at least 72 hours before their scheduled departure.
Travel Documents:
  • It is the responsibility of the retail agent and passenger to ensure valid passport and entry visas are obtained for all destinations.
 
 

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