| Booking
Guidelines: |
- No bookings will be
accepted within five (3) days of departure.
Please call Up and Away Travel at 800-275-8001 to
book. Last
minute booking fees may apply based on airlines.
- E-Tickets
are currently available for most of the bookings on
selected itineraries.
- If
the passenger wants a paper ticket when an e-ticket is
available then a fee up to $100 will be charged for a
paper ticket to be issued.
|
| Fare
Guarantees: |
- All fares are subject
to change without notice.
- Fare is guaranteed at
time of booking only when accompanied by a valid
credit card payment. In the event of a credit
card transaction being declined for any reason, fare
is subject to change until a valid form of payment is
received by Up and Away Travel.
- Fares that are booked
on the last day to ticket, must be submitted by 4:00
PM Eastern time. Bookings made after the 4:00
PM deadline may not be honored.
- Up and Away Travel
may rebook certain itineraries due to routing issues
or schedule changes. The new itinerary will be
emailed to the respective agents.
- All changes to
payment information must be immediately clarified
directly with Up and Away Travel.
|
| Payment: |
- We do not charge for credit card use
except on the following airlines and destinations. AA,
BA, AF (Everywhere) and LH (LOS,ACC).
- We accept the
following credit cards:
American Express
Visa
MasterCard
Discover Card
Diners Club
- Debit Cards may not
be used in certain cases.
- Check Payments:
With check payment reservations will be held for 5
days , if payment is not received the reservation will
be cancelled.
- We do not accept
third party and International credit cards.
|
| Shipping
& Delivery: |
- Up and Away Travel
charges $10 to $25 for FedEx overnight delivery based
on the shipping address.
- Tickets will be
delivered within (3) three business days after
the reservations is complete with a valid form of
payment.
- Payments received
after 5:00 PM Eastern Time will not be processed until
the following business day.
|
| Cancellation
and Refunds: |
- Cancellations:
Cancellation penalties or fees apply to all canceled
bookings. For
exact penalties, please refer to the
"Rules and Regulation" link at the final
booking screen section when completing your
booking. Penalties will also be listed in
the confirmation email you receive after completing
the booking. 100% in the fields designates a
non-refundable / non-changeable ticket. All penalties
listed are per ticket.
- Refunds:
Once tickets are returned to Up and Away Travel, a
period of four to six weeks is required to process
refunds. All tickets returned for refund must also
have the commission amount returned to Up and Away
Travel. Without the return of the commission check
will delay the refund.
|
| Name
Changes: |
- Name changes are not
permitted. Please
verify the accuracy of all information before
submitting a
booking for ticketing. Up and Away Travel will not
absorb fees imposed by carriers for the reissue of
tickets due to incorrect information or to correct
spelling errors.
It is the responsibility of the retail or
sub-agent to ensure the accuracy of information
supplied. To
avoid errors, it is suggested that the passengers’
names and ages be matched and double-checked against
the traveler’s passport information at the time of
booking.
|
| Frequent
Flyer/Special Meal or Seating Requests Schedule Changes: |
- Once booked and
ticketed, it is the responsibility of the retail
agent, or passenger, to contact the airlines to give
Frequent Flyer account information,
request special meals, or to arrange seating if
not mentioned at the time of booking in the respective
fields. Then, It is the responsibility of the
passenger to confirm the times of the flights which
have been booked at least 72 hours before their
scheduled departure.
|
| Travel
Documents: |
- It is the
responsibility of the retail agent and passenger to
ensure valid passport and entry visas are obtained for
all destinations.
|